Reports and Insights Data May be Delayed

Incident Report for Loop

Resolved

We have completed loading data into the analytics system for reporting from the impacted period. All reporting is now up to date and accurate.

Posted Jan 28, 2026 - 08:05 CST

Monitoring

Data processed between 2:00 PM CT and 5:00 PM CT on 2026/01/27 may be incomplete as currently reflected in the Insights and Reports tabs in the Loop app. We have identified and remediated the root cause causing the data delay, and are backfilling data from that period into our analytics environment for reporting. 91% of data sets have already recovered.

No data has been lost as a result of this data delay, it is only the propagation of data into the reporting layer that is impacted.

Posted Jan 27, 2026 - 08:28 CST

This incident affected: Analytics.