Policy verification details have been restored in the app for invoices received since September 1. If you're still seeing missing policy verification details that are affecting your work, please reach out to your Loop team.
Posted Oct 09, 2026 - 14:39 CDT
Update
We expect invoices from the last month to have policy verification details available in the app by tomorrow morning. We'll provide updates on the remaining invoices afterwards.
Posted Sep 29, 2026 - 15:13 CDT
Monitoring
We have a method in place to restore policy verification for invoices received before Saturday, September 26, and expect to begin running it shortly. This first pass covers invoices received in the last month. We will share another update once it completes, including next steps for older invoices.
Posted Sep 28, 2026 - 17:30 CDT
Identified
We are aware of an issue causing invoices received before Saturday to read "Policy verification not available." No data was lost and we are working on restoring historical data.