Users report that they cannot log into app.loop.com

Incident Report for Loop

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 16:16 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 15:22 CDT

Update

We continue to investigate workarounds for viewing pdfs in the app. In the meantime: users can download pdfs to view them.
Posted Jun 12, 2025 - 14:13 CDT

Identified

There is a broad reaching outage impacting Cloudflare https://www.cloudflarestatus.com/ which some of our providers make use of. Impacted loop services are:

1. Authentication https://status.workos.com/
2. Viewing pdf artifacts in app
Posted Jun 12, 2025 - 13:54 CDT

Investigating

We are currently investigating this issue.
Posted Jun 12, 2025 - 13:48 CDT
This incident affected: Third-Party Services (Single-Sign On (WorkOS)) and Web App.